Mic and Volume Control Support

Experiencing Audio or Mic issues with your STEALTH Headset?

Looking for fast and sure-fire ways to double-check your STEALTH headset and mic controls are working?

You’ve come to the right place. Essentially, the first and primary thing you should do when encountering issues with a headset or mic, is to carry out some basic troubleshooting – as this will help you narrow down where the issue being experienced is stemming from.

STEP 1 –

Ensure your mic is not on mute on the little switch found along the headset cable and also double-check your headset volume is up to maximum using the volume rocker.

N/BYou’ll need to double-check the volume control unit is set up correctly, depending on whichever model version you have. *Refer to below*

Old V/C Units – these feature the wordings ‘ON/OFF’ and so please ensure the slider is set to the OFF position on the Mic Mute Switch, so that the mic isn’t muted (as per the name).

New V/C Units – these will only feature the Mic Symbols. And so please ensure the switch is set to the mic symbol without a line through it in order for the mic to be active.

STEP 2 –

Connect your headset to a device with a 3.5mm Jack connection (such as a phone/tablet) as this will allow you to test whether the headset works on another device other than your console. Try to do a voice recording or have a phone call with the headset still connected to the device and if it works accordingly for both audio and mic, you now know there isn’t an issue with the headset. But rather perhaps a settings issue with your console/game you’re playing.

If you do not have another device with a 3.5mm jack port to test the headset on, then feel free to test the headset on another controller, as a means of determining whether the issue is with the headset or whether the problem is stemming from the original controller you may have been using. As sometimes a damaged or otherwise dirty controller port may prevent the headset from working correctly.

Alternatively, if a console is the only device you have, then go through the following tests on your choice of console:

Voice test on XBOX –


You could also TEST the mic is working via the ‘People’ section on your Xbox.

To do this, Press the XBOX button on your controller to bring up the ‘HOME’ tab > scroll to the ‘People’ tab.

Next, simply select anyone in your friend’s list (irrespective of whether or not they’re online) and select ‘Send Message’ you’ll then have the option to either type the message or see a mic/recording option, select the recording option > RECORD MESSAGE by speaking into the mic, but don’t send the recording, instead play it back to test whether you can hear yourself speaking.

Voice test on PlayStation –

On your PlayStation console,

Go to SETTINGS > DEVICES > AUDIO DEVICES > Set Input & Output Devices to Headset Connected to Controller.

Set Output to Headphones to ALL Audio.



If the headset and the mic work when tested on another device, then this eliminates any potential issues with the headset.

Voice test on PC –

On your Windows 10/11 PC, please click the ‘Search’ icon on the bottom left hand side of your computer – normally looks like a magnifying glass icon

Type into the search bar ‘Sound’ > ‘Sound Settings‘ should be presented as an option. Click this.

Once you’ve done this, you should be taken to the following section, with the Audio Settings sitting first.

And then as you scroll down, the Mic Settings sitting just below this section of the screen, as shown below.


Please ensure your headset and mic setup reflects as show in these two screenshots. And then finally to test whether all is good and whether your headset and mic is working correctly, proceed to the ‘Test Your Microphone’ or ‘Start Test’ option.

This should let you know whether you’ve configured your PC setup correctly. We hope this article helps!

Posted on 9th Sep 2022 by Natasha

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