XBOX – HEADSET SUPPORT

Need Help With Your XBOX Setup?


We also understand first hand how frustrating it is to have a headset and not be able to get it working on your desired console/device.

So if you do find yourself in this situation, please have a look at the guide below and double-check everything is set up correctly on your console’s end. As at times, it really is just a small minor setting that could be changed or adjusted to make the difference.

Firstly, please make sure your headset has been plugged straight into the controller. You should hear a ‘click’ for confirmation. You should also be seeing a headset icon at the top right area of the screen above the time on the Xbox; which signals the headset has registered.

For the XBOX Set Up, please see below guide. The setup is currently the same across all XBOX One and Series X|S consoles.

Once you press the XBOX button at the centre of your controller to access the ‘Home’ tab, you’ll be able to see a number of widgets.

The FULL XBOX setup is then as follows –

Scroll from HOME to PROFILE&SYSTEM > SETTINGS

GENERAL > VOLUME & AUDIO OUTPUT

‘PARTY CHAT OUTPUT’ CHOOSE ‘HEADSET’ > HEADSET AUDIO > HEADSET FORMAT > SELECT ‘WINDOWS SONIC FOR HEADPHONES’ > USING HDMI/OPTICAL CABLE BOX REMAINS UNTICKED

PRESS XBOX BUTTON ON CONTROLLER TO access the HOME tab > Then access the AUDIO widget along the bottom row section. It’s located on the far right hand side and looks like a speaker icon as shown below.

Once this is done, the next window you should see is as follows – 

All that’s left to do now is configure your Audio preferences.

Please Note: Both the ‘Headset Volume’ and the ‘Mic Monitoring’ sliders can ideally be positioned anywhere from the middle to maximum, however the ‘Headset Chat Mixer’ slider which is in the middle of the two, should only be positioned right bang in the middle, to be able to hear both game play and chat audio. 

Once all is complete, your headset and mic should be working as intended on your XBOX console. Happy Gaming!

Posted on 8th Sep 2022 by Natasha

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