STEALTH Support: Microphone Not Working on XBOX
STEALTH Gaming headsets are designed for the latest generation XBOX ONE controllers. In most cases, the headset will have full functionality when plugged into your XBOX ONE controller for the first time. In some cases, you may find that the microphone is not working on your first attempt at installation. Please ensure the 3.5mm Jack connection is fully inserted into the XBOX ONE Controller, insert until you hear a click.
If you can hear people on party chat but they can’t hear you, please check the following steps:
STEP 1: The Mic. Mute Switch Is In The Correct Position.
You will see the Mic. Mute switch on the inline volume control. This switch needs to be in the OFF position, ensuring the mute functionality is turned OFF.
Once the switch has been changed to OFF, please try again. If you are still experiencing problems, please go to Step 2.
STEP 2: The Headset Works With Another Device
If the headset’s Mic. still doesn’t work, plug this into another device such as a mobile phone or tablet, test the mic. by either making a phone call or a voice message. If the device picks up sound, this shows that there is no fault with the headset or mic. please go to Step 3. If the other device doesn’t pick up the Mic. sound, there is a fault with the headset itself, please return this to the retailer you bought this from with proof of purchase in order to get a replacement product.
STEP 3: The XBOX One Console and XBOX One Controller are Functioning Properly
Sometimes you may lose chat due to a console or network error. Perform a power cycle to quickly resolve this. To power cycle the XBOX console, please follow these steps:
- Disconnect the headset from the XBOX One Controller.
- Shut down the XBOX One console and disconnect the XBOX One power cable. Leave the console unplugged for a minute.
- Plug the XBOX One power cable back in and power on the console.
- After the console has completed start-up, log into your Xbox Live account.
NOTE: If Instant Sign-In is enabled on your XBOX One, log out of your XBOX Live account and then log back in.
- Plug the headset back into the XBOX One Controller.
Any errors with the XBOX One console should no longer be present. The microphone should now be functioning properly.
STEP 4: XBOX Live Gold Membership is Active and Settings Are Configured Correctly
If a power cycle did not resolve the issue, make sure your XBOX One and headset are enabled for online chat. To quickly determine if the settings are configured correctly, try using the standard XBOX One headset that was included with the console for chat. If you cannot hear chat when using that headset either, the issue may be with the settings or your membership. Make sure your XBOX Live Gold Membership is active and configure the privacy settings:
- Sign in using one of the following accounts:
a) Your XBOX Live account
b) The parent account of the child account
- On the controller, press the Menu button.
- Select Settings, and then select Privacy & online safety.
- Select the privacy setting you have enabled (child, teen, adult, custom).
- Select Communicate with voice and text.
- Choose specific friends or everybody.
For Xbox One Controllers with built in 3.5mm jack only:
- Go to Settings > Kinect & Devices > Devices & Accessories > XBOX One Wireless Controller > Volume and make sure Headset mic is On.
If other players in your XBOX live party still can’t hear you, please contact the support team on [email protected]