Are you able to hear your mates and game sound perfectly but yet still having trouble working the mic itself on either game or party chat?
Then fear not, because this guide is for you!
You may have to update your XBOX Controllers by running the firmware update.
UPDATING WIRELESSLY
An Xbox Wireless Controller purchased in or after June 2015 can take updates wirelessly without connecting with a USB cable. This controller has a small, circular 3.5-mm port on the bottom of the controller (controllers without this port must update via USB cable).
If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.
If you’re using a stereo headset adaptor, plug in a headset (a headset must be plugged in so the adaptor will turn on).
Press the Xbox button to open the guide, select Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update.
On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
If it says “Update,” select Firmware version, and then follow the steps provided.
Things to keep in mind
The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To fix this, go to the Home screen and unplug the adapter. Then, plug the adapter back into the controller.
You only need to update your controller one time to use the stereo headset adaptor. However, if you plan to use the stereo headset adaptor with other Xbox controllers, you’ll need to follow this process for each controller.
Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.
UPDATING VIA USB
If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.
If you’re using a stereo headset adaptor, plug in a headset (a headset must be plugged in so the adaptor will turn on).
Plug the included USB cable into your Xbox’s USB port.
For Xbox Series X, the port is on the front right below the Pair button. For Xbox Series S, the port is on the front left next to the Pair button.
For original Xbox One, the port is on the left side of the console, around the corner from the disc tray. For Xbox One X and Xbox One S, the USB port is on the front under the Power button.
Plug the other end of the USB cable into the top of the controller.
Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. The process can take up to 3 minutes. If instructions to install the update don’t automatically appear, you can start the process manually.
To do this, press the Xbox button to open the guide, choose Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. If it says “Update,” select Firmware version, and then follow the steps provided.
Things to keep in mind
The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, plug the adapter into the controller.
You only need to update your controller one time to use the stereo headset adaptor. However, if you plan to use the stereo headset adaptor with other Xbox controllers, you’ll need to follow this process for each controller.
Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.
Please note this information was taken from a Support Article directly from Microsoft.
We hope this article helps!
Posted on 9th Sep 2022 by Natasha
