STEALTH Support: XBOX ONE Controller Is Not Recognising That A Headset Is Plugged In

STEALTH Gaming Headsets are designed for the latest generation XBOX ONE controllers. In most cases, the headset will have full functionality when plugged into your XBOX ONE controller for the first time. If your XBOX ONE Controller is not recognising that a headset is plugged in then please go through the following steps:

 

STEP 1: Check That The Headset Is Fully Plugged In

Please ensure the 3.5mm Jack connection is fully inserted into the XBOX ONE Controller, insert it until you hear a click. If your headset is fully plugged in and the controller is still not recognising a headset is plugged in then please continue to STEP 2.

 

STEP 2: The Headset Works With Another Device

Plug your headset into another device such as a mobile phone/tablet, or any device with a 3.5mm jack connection. You can test that the headset works by making a phone call or a voice recording. If the device picks up sound and you can hear through the headset then this shows that there is no fault with the headset or mic. please go to STEP 3. If the headset is not working on the other device then there is a fault with the headset itself, please return this to the retailer you bought this from with proof of purchase in order to get a replacement product.

 

STEP 3: Update Your XBOX ONE Controller (If Needed)

When you update your controller with the latest software, you get full use of your Xbox One Stereo Headset and Adapter capabilities, plus important controller improvements.

The latest generation Xbox One Wireless Controllers can take updates wirelessly without connecting via USB cable. This controller has a small, circular 3.5-mm jack port on the bottom of the controller; controllers without this port must update via USB cable.

Follow these steps to update your controller wirelessly and to support the Xbox One Stereo Headset Adapter:

  1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.
  2. If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.
  3. If you’re using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
  4. Press the Xbox button to open the guide.
  5. Select System > Kinect & devices > Devices & accessories, and then select the controller you want to update.
  6. Select Device info, select the Firmware version box, and then select Continue.
  7. When the update is complete, you can update additional controllers. If they can only be updated via USB, see Update via USB. Otherwise, select the Update another button on the screen after the first update is complete, and then follow the steps.

 

Update via USB

Follow these steps to update your controller via USB and to support the Xbox One Stereo Headset Adapter:

  1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.
  2. If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.
  3. If you’re using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
  4. Plug the big end of the included USB cable into the port on the left side of the console, around the corner from the disc tray.
  5. Plug the small end of the USB cable into the top of the controller.
  6. Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. (The process can take up to 3 minutes.)  If instructions to install the update don’t automatically appear, you can start the process manually. To do this, press the Xbox button to open the guide, select System > Kinect & devices > Devices & accessories, and then select the controller you want to update. Select Device info, select the Firmware version box, and then select Continue.
  7. When the update is complete, unplug the USB cable. If you have additional controllers to update, connect them now, one at a time, select the Update another button on the screen, and then follow the steps.
  8. Press the Xbox button on the wireless controller to turn it on. Your controller is now up to date, and you’re should be ready to use your Xbox One Headset.

If your controller is still not detecting that a headset is plugged in after going through all these steps then there could be a fault with the headset itself or the 3.5mm jack port on your controller. We advise you to return the headset to the retailer you bought this from with proof of purchase in order to get a replacement product and get in contact with the retailer you bought your controller from and notify them about the problem.

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